Welcome to Stamford Groundcare. These Terms and Conditions ("Terms") govern your use of our website (the "Website") and any purchases of equipment, parts, or bookings for servicing and repairs made with us.
By accessing the Website, requesting a quote, purchasing products, or booking a service, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.
1. Information About Us
The Website is operated by Stamford Groundcare, a company registered in the UK under company number. We are part of the Euromec Group.
- Email: info@stamfordgroundcare.co.uk
2. Website Use and Eligibility
- You must be at least 18 years old or accessing the site with the consent of a business entity to make purchases or book services.
- You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of this site by, any third party.
3. Quotes, Orders, and Availability
- Quotes: Any request for a quote via the Website constitutes an enquiry. Quotes provided by us are valid for 30 days unless stated otherwise in writing and do not form a binding contract until a formal order confirmation is issued.
- Equipment and Parts Sales: All products (new mowers, tractors, tools, used machinery, and spare parts) are subject to availability.
- Contract Formation: A contract is only formed between us when we send you an email dispatch confirmation or booking confirmation. We reserve the right to refuse or cancel any order.
4. Pricing and Payment
- Prices listed on our Website or provided in quotes are in British Pounds (GBP).
- Unless specified otherwise, prices may be listed exclusive or inclusive of VAT, which will be clearly broken down at the point of invoice or checkout.
- Payment must be made in full using our approved payment methods before goods are dispatched or upon completion of a service, unless credit terms have been formally agreed in writing.
5. Equipment Servicing and Repairs
- Bookings: When you "Book a Service" via our Website, the booking is subject to confirmation of engineer availability and location coverage.
- Scope of Work: We will perform the servicing or repairs as outlined in the service agreement or quote. If our engineers identify additional faults requiring attention, we will contact you for authorization before undertaking additional paid work.
- Customer Obligations: You must ensure the equipment is accessible and in a condition that allows our engineers to work safely.
6. Delivery and Risk
- We deliver to the coverage areas specified on our Website. Delivery dates are estimates only; we are not liable for delays caused by third-party couriers or factors outside our control.
- Risk of damage or loss of parts or equipment passes to you upon delivery.
7. Cancellations, Returns, and Refunds
- Consumer Rights (B2C): If you are purchasing parts or equipment online as an individual consumer (not for a business), you have a legal right under the UK Consumer Contracts Regulations to cancel your order within 14 days of receiving the goods and receive a refund. You will be responsible for the cost of returning the items in their original, unused condition.
- Business-to-Business (B2B): If you are ordering on behalf of a commercial grounds team, private estate, or contractor, the 14-day cooling-off period does not apply. Returns of correctly supplied parts or machinery will be subject to our discretion and may incur a restocking fee.
- Services: If you cancel a booked service visit within 24 hours of the scheduled appointment, we reserve the right to charge a cancellation or call-out fee.
8. Intellectual Property
All content, logos (including the Stamford Groundcare and Euromec logos), images, text, and graphics on this Website are the intellectual property of Stamford Groundcare or its licensors and are protected by UK and international copyright laws. You may not reproduce or reuse any content without written permission.
9. Limitation of Liability
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud.
- For Commercial Customers (B2B): We will not be liable for any loss of profits, loss of business, business interruption, or indirect/consequential loss arising under or in connection with the use of our Website, parts, or servicing. Our total liability shall not exceed the amount paid by you for the product or service in question.
- For Consumers (B2C): We only supply products and services for domestic and private use. If you use the products for any commercial purpose, our commercial limitations apply.
10. Force Majeure
We will not be held responsible for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to strikes, industrial action, supply chain disruptions, severe weather, or government restrictions.
11. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute arising out of them, shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time to reflect changes in our business practice or UK statutory requirements. Your continued use of the Website following changes constitutes acceptance of the updated Terms.
13. Contact Information
If you have any questions regarding these Terms, please contact us at:
- Email: info@stamfordgroundcare.co.uk
